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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 159 comments received in the last 90 days.
21 September 2025
Very satisfied. All staff polite and friendly, approachable.
16 September 2025
Again Sam was brilliant, knowledgeable
14 September 2025
As above
13 September 2025
All straight forward
11 September 2025
10/10 service from all of the team, special mention to Sam.
09 September 2025
Drives really nice and has good specification for the price
07 September 2025
Good quality of customer service with a resposive salesman who delivered the car on time and to a high standard.
04 September 2025
Have used Vertu Teeside for my last 5 vehicles, always good value and service, extremely knowledgeable, friendly and helpful.
02 September 2025
Staff were courteous and very helpful
27 August 2025
Great
23 August 2025
The showroom is well presented and a pleasant atmosphere to visit. The new car was already in the showroom and my wife and I took an instant liking to it
21 August 2025
It was hassle free. Luke, the sales person was attentive and listened to our needs and worked with us to get us a new car we could afford.
19 August 2025
Friendly, professional and helpful
17 August 2025
My local BMW is at Teesside and I have always had the vey best of service each time I visit for queries or for the service of my cars. When receiving my latest car I must say James Graham went out of his way to demonstrate and answer all my questions
03 August 2025
Price increased despite department sakes manager stating that various reductions were present. when I looked closely the offer didn't exist as free goodwill gesture.
29 July 2025
Service excellent and had the personal touch
19 July 2025
Jess really looked after us
13 July 2025
Helpful and offered great service
09 July 2025
Dean was very helpful
03 July 2025
Luke who completed the handover at the garage was polite and professional. He helped me with the basic setup of the car explaining the process thoroughly as i am new to all this technology in cars.
03 July 2025
Peter cross delivered the best deal he could with amazing customer service and Luke Herbert dealt with car handover with ease and made the boring parts of buying a car exciting.
01 July 2025
Excellent service, made the handover experience really pleasing and special - like being a child again at Christmas time! Super feeling
21 September 2025
Couldn't find fault
20 September 2025
The service and health check great however after requesting twice once on arrival and the second on the phone for my vehicle to be washed this was not done. £499 for a service and no wash not great.
19 September 2025
Very helpful
19 September 2025
The reception from Amy was top notch from beginning to the end
18 September 2025
From entering the premises to leaving, the staff were exemplary. Bethany was extremely helpful and fully explained the work to be undertaken. The receptionist was very friendly and courteous throughout my visit and even brought me a coffee. Finally .
18 September 2025
No courtesy car available
18 September 2025
Very satisfied solved the problem out in very quick time.
17 September 2025
Great customer service. Friendly staff and very professional.
16 September 2025
Expensive but first class, professional service. Also, pre-service telephone call when asking for detailed information on the fuel additive and AC service the employee calling me was unable to answer my questions. N.B. I was unable to give 4 stars!
16 September 2025
Very satisfied with our service experience by Amy Tuffs and the team.
16 September 2025
1st class
16 September 2025
Online/app option to book and check in very effective.
15 September 2025
The two members of staff who dealt with me were very friendly and professional.
15 September 2025
Completely satisfied on this occasion but I refer to comments above relating to previous experiences.
14 September 2025
Different experience than I normally receive
14 September 2025
Sam Sohal, Service Advisor at Vertu Teesside, was highly knowledgeable and professional, delivering excellent service with care and expertise. Truly outstanding support!
13 September 2025
Fab girls on service counter
13 September 2025
Same as above plus staff very pleasant and attentive.
13 September 2025
As above, was sent a video by the technician and got a phone call from the service lady responsible
13 September 2025
I was kept informed through out as to the progress of the service to my vehicle. I was also given expert advice on the problems encountered and how these could be fixed.
13 September 2025
Good service
12 September 2025
Great service and kept upto date with all the information required.
11 September 2025
??
10 September 2025
Again service very good
09 September 2025
Because you helped me a lot
08 September 2025
Guy I dealt with was pleasant, polite and informative.
08 September 2025
Connor was very helpful
07 September 2025
No issues and vehicle MOT'd well within waiting time. Service representative good
07 September 2025
Service with a smile
07 September 2025
Very simple recall job done whilst I waited and car washed. Took quite a long time to complete.
07 September 2025
Staff friendly and helpful but clearly impacted by issues with parts supply chain.
06 September 2025
They were spot on
05 September 2025
My car was in for a airbag recall I'm very satisfied with the service I received.
05 September 2025
I have given this as it is a great service
01 September 2025
Kept me up to date with everything
29 August 2025
My problem was handled efficiently.
28 August 2025
Great Service.
26 August 2025
Superb service, great communication and the car was gleaming when I collected it with the complimentary clean.
26 August 2025
As stated above
26 August 2025
As previous answer with a special mention for Amy Tuffs who managed my experience seamlessly not forgetting the service technicians and all staff involved who quickly identified the issue and repaired within the day.
25 August 2025
Easy prompt good all round service. Friendly team
25 August 2025
Very easy, no fuss
24 August 2025
You handed back my car in an unroadworthy condition..Your customer service manager was given an urgent message to ring me back, 5 days later still not called. Although now fixed, a courtesy call would have been nice.
24 August 2025
The cost has risen 25% for break fluid change and that is with negotiating the price my BMW is 7yrs old and immaculate, would like to keep BMW service history on the car but cost may lead me to a specialist
23 August 2025
Great service - Amy was very professional & helpful
23 August 2025
Service not due
20 August 2025
Our issues were listened to, we were kept informed along the way and ultimately resolved.
19 August 2025
Connor provided a professional service, answered all my questions, and reassured me throughout.
19 August 2025
Really nice customer service, everyone very friendly and accommodating. I was only in for a free recall this time but wasn't treated any differently. Quick turnaround too.
18 August 2025
Amy really friendly as always
18 August 2025
Fast, efficient, friendly knowledgable staff
17 August 2025
Very smooth
16 August 2025
Very professional
16 August 2025
We were kept in the loop
15 August 2025
Found other problems with my car and got it sorted
14 August 2025
Prompt and fair.
14 August 2025
Hassle free
13 August 2025
Although, I took my car because of recall and service due. I had to keep my car for 3 days due to complexity on recall issues. However, I was provided with Loan car. Moreover, recall work was all included under Warranty. Great work!
12 August 2025
seamless checkin and checkout
12 August 2025
My service advisor was excellent. He explained everything to me and very knowledgeable regarding bmw. He was very friendly and approchable, which made me feel very welcome. A credit to vertu.
10 August 2025
Job done on time. Communication during process was excellent
08 August 2025
Great service received.
07 August 2025
Conner was exceptionally good very friendly and helpful.
07 August 2025
Again very professional car was ready prior to expected date,when i arrived to pick up car escorted to where it was parked and had also been cleaned inside and out
07 August 2025
Professional service
07 August 2025
Very good
06 August 2025
Work carried out satisfied my expectations. Initially told that the work would take 2 to 3 hours to complete but in fact took 5 hours which I spent waiting in the showroom.
06 August 2025
Connor was great, the other service staff weren't attentive or bothered about me waiting around for 5+ minutes
05 August 2025
Always the best
05 August 2025
Great service, as always from the BMW team. Amy was a pleasure to deal with
03 August 2025
The team was really nice and get all fixed
02 August 2025
As above , the unsettling feeling after the leak
31 July 2025
Helpful and polite service. The process was straightforward and easy too
31 July 2025
Good
30 July 2025
Looked after very well by all staff
29 July 2025
From entering the building until driving off with the car serviced and valeted everything was first class
29 July 2025
Richard, the after sales manger went above and beyond to help me, ensuring me and my vehicle were back on the road at the soonest opportunity.
28 July 2025
Jessica was really helpful on my arrival and kept me informed throughout the day as to the progress of my car.
28 July 2025
Car came back clean, serviced and on time. Fantastic work
28 July 2025
Whilst the task was relatively straightforward, the, service advisor was comprehensive with the detail
28 July 2025
We're great with taking my car in and providing a courtesy car and fast with the return
27 July 2025
Again all the work was carried out and stafff I dealt with very friendly and helpful. The car when I picked it up had oily marks of the paintwork and the inside had not been cleaned very well , dirt on the mats, dust over the interior and marks
26 July 2025
Excellent staff.
26 July 2025
Lovely clean showroom ,very friendly staff and decaffeinated coffee ,only thing missing was oat milk .
26 July 2025
Very easy.
24 July 2025
Quick
22 July 2025
As above
22 July 2025
Sorted out all issues I had
21 July 2025
The staff were friendly and kept me informed
21 July 2025
No complaints about service received
21 July 2025
Helpful & pleasant staff are always a treat to deal with
20 July 2025
The health check video was poor, sound quality was so bad we could not understand it, after collecting the car we realised the paperwork provided referred to a diesel car service and not electric, correct registration but wrong car?
19 July 2025
See above comments.
19 July 2025
Everyone at vertue bmw teesside are s credit to the company
17 July 2025
A real chew trying to get my service done early in the queue because it's almost impossible to arrange a courtesy car in anything short of 2 months. On the day I'd like to thank Amy who bent over backwards on the day and got my car done around midday
17 July 2025
I did explain I required the car back quickly. I did not bother with the clean. No phone call came. I waited all day and went with notification. My car was sat in the carpark
16 July 2025
Not at all minus 100% I will say They have to be flexible and understanding the customer needs and work for They are not working for jobs stratification they just want to finish the hours
16 July 2025
Exceptional
15 July 2025
Amy provided a first class service with a smile.
14 July 2025
Booking system easy to use.Communication was not great - staff were not able to give me a rough time frame of how long service would take. The service video was very poor - unable to hear feedback. 'Car cleaning' option was very poor for BMW brand.
14 July 2025
The car was booked in to be seen within a week. Fault diagnosed on the day and fixed for the following morning
13 July 2025
Dealt with a lovely lady called Jill who explained everything very simply and clearly
13 July 2025
Bethany's focus to customer service was outstanding. Polite, friendly and kept me updated throughout.
12 July 2025
Well informed about costs, with options to defer payment (which I didn't need to use). Work carried out on time. Unexpected additional cost (tyres) a shock but competitively priced.
12 July 2025
job done time no waiting
12 July 2025
Very friendly and efficient staff re my recent visit.
12 July 2025
Can't fault anything
12 July 2025
Got my car back with broken passenger door lock - zero accountability taken by the service desk staff when we called to query it. Still waiting for someone to ring me back about it
10 July 2025
Very Pleasant staff at drop off and pickup
10 July 2025
Good service
10 July 2025
When booking it the lady on the desk gave us hardly any options and pressured us to get it sorted otherwise we were out of warranty. We were the ones who chased up the service plan and they said there wasn't any cars available to borrow.
09 July 2025
Satisfied with the experience, but the problem has not been sorted , as the original diagnosis has not fixed the problem so it's booked back in and been told I may have to pay again for a diagnosis which I am not happy about
09 July 2025
Amy made it really easy she went through everything with me really professional and Overall pleased with the outcome thank you
09 July 2025
As my car was bought fro. A other dealership if felt like cooperation between the two centres come have been better
09 July 2025
Very satisfied with how my car was looked after. Regular updates from Sam
09 July 2025
Very satisfied
09 July 2025
Informed me during the day how the repair was progressing
09 July 2025
Good service and professional.
09 July 2025
The girl on reception was fully aware of my visit, showed me to a waiting area and offered me coffee while I waited. I was kept informed throughout my albeit short visit.
08 July 2025
I was taken to Vertu Teesside by roadside recovery at 4.30pm on a Thursday. They replaced my blown out tyre straight away and the car was ready by 5pm. Excellent service from Jessica (on the phone and in person) and from the technician.
08 July 2025
As expected
07 July 2025
Polite and extremely efficient. The staff are always helpful.
07 July 2025
Always there to help and sort the problem especially Sam friendly, professional goes above and beyond to help her customers. No problem at all with the service dept team Love the guys who clean my car thank you
07 July 2025
Good check in Good communication during the day and smooth collection
06 July 2025
Very satisfied with the work done on my car
05 July 2025
Poor , no explanation from inexperienced service staff
05 July 2025
The service adviser was very helpful
04 July 2025
Just a good experience
04 July 2025
Great
03 July 2025
Great service and quality cars
02 July 2025
Again excellent service
02 July 2025
Work completed on time while I waited.
02 July 2025
very smooth
01 July 2025
I was looked after really well by lillie , who kept me up to date
01 July 2025
Good experience
30 June 2025
Good getting a video of service inspection
21 September 2025
Quick, straight forward and simple with good service. All you need, in my opinion.