- Home
- About Vertu Teesside
- Vertu Teesside Customer Reviews
OUR CUSTOMER REVIEWS
SALES
4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
307 ratings and 163 comments received in the last 90 days.
03 July 2025
Peter cross delivered the best deal he could with amazing customer service and Luke Herbert dealt with car handover with ease and made the boring parts of buying a car exciting.
03 July 2025
Luke who completed the handover at the garage was polite and professional. He helped me with the basic setup of the car explaining the process thoroughly as i am new to all this technology in cars.
01 July 2025
Excellent service, made the handover experience really pleasing and special - like being a child again at Christmas time! Super feeling
10 June 2025
Staff were pleasant and knowledgeable
01 June 2025
Amazing car and Lewis was great. Picking up the car was a lovely experience and I was made to feel special.
28 May 2025
Faultless
06 May 2025
Felt welcome, and not pressed.
03 May 2025
Customer service from Natasha and Darren was excellent. Darren helped me set everything up during the handover so I was ready to leave the garage with everything in place.
03 May 2025
Great communication throughout.
02 May 2025
A very smooth and hassle free process.
30 April 2025
Very smooth process from choosing the car on day 1 to the handover including part exchange.I would highly recommend Natasha to friends and family.
29 April 2025
I have bought many cars and Natasha Dodds provided the best sales experience i have ever add. Her sales manner, personality and technical knowledge was excellent and was probably the deciding factor in buying from BMW
25 April 2025
It was an easy process and delivery was earlier than expected which was great.
23 April 2025
Ahead of planned time, not too long handover.
19 April 2025
Very friendly. Darren was great along with his manager
10 July 2025
Very Pleasant staff at drop off and pickup
09 July 2025
Informed me during the day how the repair was progressing
09 July 2025
Very satisfied
09 July 2025
Very satisfied with how my car was looked after. Regular updates from Sam
09 July 2025
As my car was bought fro. A other dealership if felt like cooperation between the two centres come have been better
09 July 2025
Amy made it really easy she went through everything with me really professional and Overall pleased with the outcome thank you
09 July 2025
Satisfied with the experience, but the problem has not been sorted , as the original diagnosis has not fixed the problem so it's booked back in and been told I may have to pay again for a diagnosis which I am not happy about
09 July 2025
Good service and professional.
09 July 2025
The girl on reception was fully aware of my visit, showed me to a waiting area and offered me coffee while I waited. I was kept informed throughout my albeit short visit.
08 July 2025
As expected
08 July 2025
I was taken to Vertu Teesside by roadside recovery at 4.30pm on a Thursday. They replaced my blown out tyre straight away and the car was ready by 5pm. Excellent service from Jessica (on the phone and in person) and from the technician.
07 July 2025
Polite and extremely efficient. The staff are always helpful.
07 July 2025
Always there to help and sort the problem especially Sam friendly, professional goes above and beyond to help her customers. No problem at all with the service dept team Love the guys who clean my car thank you
07 July 2025
Good check in Good communication during the day and smooth collection
06 July 2025
Very satisfied with the work done on my car
05 July 2025
Poor , no explanation from inexperienced service staff
05 July 2025
The service adviser was very helpful
04 July 2025
Just a good experience
04 July 2025
Great
03 July 2025
Great service and quality cars
02 July 2025
Again excellent service
02 July 2025
very smooth
02 July 2025
Work completed on time while I waited.
01 July 2025
I was looked after really well by lillie , who kept me up to date
01 July 2025
Good experience
30 June 2025
Good getting a video of service inspection
26 June 2025
N/A
26 June 2025
Went further than I was anticipating
25 June 2025
Good communication from Bethany service advisor. Technician Martin was also very professional and competent, fault was rectified quickly.
25 June 2025
Very
24 June 2025
As above
24 June 2025
Completely satisfied with the service provided by Vertu BMW, Stockton on Tees. Impressed with the professionalism of staff and excellent communication whilst my vehicle was in for service.
24 June 2025
Damage occurred to my vehicle during safety recall. I have since contacted the dealership and they have been very evasive on sorting out the damage or asking for more details.
24 June 2025
Happy with work done
22 June 2025
There is a distinct lack of communication from the phone service booking centre to the actual showroom/service desk. I was informed at the time of booking I would have my car back in an hour, it was almost all day. This needs to be rectified.
21 June 2025
Everything happened as scheduled.
20 June 2025
Failure to deal with my proble and very poor communication from Vertu Teeside including when I called on 1706/2025 and was promised a call back to update when the repair was to take plan and this hasn't happened
19 June 2025
Great service given
19 June 2025
Very happy with service
18 June 2025
Would like to believe that the mechanics place a cover/ sheet over front of vehicle and engine bay when carrying out a service to avoid any marking of grill, bumper and engine bay plastic trim.
17 June 2025
Sam in service is extremely knowledgeable and is always happy to help.
16 June 2025
FRIENDLY HELPFUL SERVICE CAR WAS READY NICE AND QUICKLY AS WE WAS WAITING FOR IT
16 June 2025
Excellent service. Jessica gave outstanding customer service. She was professional, pleasant and kept me informed of all work on my vehicle. She was extremely helpful and explained the work, a real credit to her job. Very impressed.
15 June 2025
You've still not returned my car! And now you've closed for the weekend leaving me without transport.
14 June 2025
Sam was very helpful and professional in her role excellent
13 June 2025
Massive improvement, many thanks to Richard and Amy!
10 June 2025
Staff made me feel very much at ease
09 June 2025
Excellent treatment by Amy the service rep. However experience let down by issue mentioned in question 1.
09 June 2025
Excellent staff
07 June 2025
Staff were polite
05 June 2025
Great service from start to finish
05 June 2025
Good service
05 June 2025
Very good reception ,All work completed on time. Car returned after valet.
04 June 2025
Competent and efficient staff
04 June 2025
Fantastic
03 June 2025
Super service and highly efficient, the people onsite couldn't of done more
03 June 2025
Excellent service from start to finish. Great communications throughout process
03 June 2025
I was looked after by Jessica, who was excellent. Apparently new to the role - but you wouldn't have known it - she was a consummate professional and the best possible ambassador for the Business - link to my point @ 3 below ...........
03 June 2025
Good
03 June 2025
Trying to get my car fixed under warranty was a nightmare it was only Amy that sorted it out thank you to her
03 June 2025
5*
03 June 2025
Amy was very accommodating throughout the process
03 June 2025
As above
03 June 2025
Jess was very helpful, kept me informed and, as above, tried hard to arrange for the workshop to carry out some newly identified repairs needed to avoid re- booking.
03 June 2025
quick turnaround of work
03 June 2025
See comments above. Amy went that extra mile to delight me as a customer, but the technician let her down. Why didn't he refer to his checklist?
02 June 2025
Friendly, helpful staff that kept you informed
02 June 2025
As stated on previous response the experience was good with all the staff being helpful and professional.
02 June 2025
Efficient and timely
01 June 2025
Still got the same issue. Need to rebook an appointment
01 June 2025
Kept informed on status
01 June 2025
My last visit was ok,like the visual video vallet promised wasn't comprehensive(boot not done) In general reasonably happy
01 June 2025
Staff are professional and Connor is always really helpful and friendly.
31 May 2025
10/10
29 May 2025
Nice video going through the different parts of the car, advise on any work that is required
29 May 2025
MOT carried out as I waited. Easy booking, no hassle.
27 May 2025
As said above, each issue was rectified and I was left feeling like a valued customer even though my vehicle is 13 years old.
27 May 2025
work carried out as required
27 May 2025
There were anomalies with the invoice and documentation - the mileage on the invoice was completely incorrect - the signature of the technician was photocopied 4 times (not original) and the time taken to do the coolant check was recorded incorrectly
27 May 2025
The recall was delt with very quickly
27 May 2025
I couldn't fault the service at all. From entering the showroom I was greeted and introduced to my service advisor Sam who was very helpful and efficient from sorting the courtesy car to arranging early collection of my car.
26 May 2025
Service staff
26 May 2025
Completely satisfied. Sam always goes above and beyond.
26 May 2025
See above
25 May 2025
Car was fixed without fuss and returned very clean and tidy
25 May 2025
First class service
25 May 2025
A (minor) problem with the electronic display couldn't be rectified as it wasn't displaying a fault code
24 May 2025
Same answer as question 1
23 May 2025
You broke my car and claimed you didn't now my car computer doesn't work but it did when I left it with you?!
23 May 2025
Really pleasant and helpful staff. Video was very informative and Jessica from front desk exceedingly good
20 May 2025
The office staff were very attentive.
20 May 2025
Having used other premium garage for my other half's car, found BMW way above in all areas of customer service and able to answer all my questions. ( without waffle)
19 May 2025
As above
19 May 2025
Admin support in person helpful and efficient.
19 May 2025
I was completely satisfied
18 May 2025
Friendly staff good service
18 May 2025
Again the service I received was first class
18 May 2025
Brilliant service
17 May 2025
Amy Tuffs was so efficient and clear.
17 May 2025
Solely due to the excellent staff on site. A credit to the garage.
17 May 2025
Brilliant service, I was kept up to date with progress
15 May 2025
Very satisfied.
15 May 2025
I'm expecting a follow up call on a repair but I've not been contacted.
14 May 2025
Connor was very helpful and made the process easy to understand.
13 May 2025
Car was supposedly cleaned, but not sure what with and if for any longer than 5 mins (inside and out). It was so bad, I had to wash it again!! Not quite the
13 May 2025
New tyres fitted but left lots of residue on the wheels and tyres.
13 May 2025
Excellent video
12 May 2025
I dealt with Connor at Teesside and while there was a problem of breaking a pipe during the recall for ERG valve Connor kept me fully informed and answered all my questions fully I was very comfortable with his service
12 May 2025
Wasn't given a copy of the service sheet for airbag recall. Requested several times. Still not received it
11 May 2025
Everything was quick and easy.
11 May 2025
Rhianee who I dealt with was amazing friendly professional and very helpful
10 May 2025
Based on what happened I would have given zero rating or just ignored it because of Bethany and her kind and professional nature I am giving this rating as she deserved it BMW need more staff like Bethany.
07 May 2025
To me the customer service in unrivalled and i am normally hard to please.
06 May 2025
As I mentioned in the previous question the service I have received has been excellent. After each service I have received a full and comprehensive report on what was done and any further recommendations where necessary.
05 May 2025
Very quick and thorough vehicle safety check was completed also
04 May 2025
Everything was perfect thanks to Connor. He is friendly, highly competent, and professional all at once. I would love to always be served by him
04 May 2025
It's handy to view the car & for the mechanic to point out what is needed.
03 May 2025
I was in for a recall to have a replacement for the vehicle. I did not have a service but the recall and help from the staff was top drawer.
01 May 2025
The service representative that i dealt with was as helpful as she could be but id wated for a few weeks for tthe appointment only to be told on picking the car up that the technicians that were needed to investigate the problem were not in that day!
30 April 2025
Very good reception
30 April 2025
Very informative, helpful
29 April 2025
Bethany was very polite and helpful
29 April 2025
Great as always
28 April 2025
Excellent service from start to finish
28 April 2025
All the work necessary was carried out in good time, and no issues have arose after the work being completed. Amy Tuffs was a pleasure to deal with during my experience, making me feel welcomed and well informed of everything going on with my vehicle
27 April 2025
It was a very smooth process from start to finish. My car was collected, the recall replacement fitted, health check completed and returned looking clean n fresh. Literally door to door service.
23 April 2025
All worked carried out explained and extra safety check shown on video to my phone.
23 April 2025
Overall verypleasant visit
23 April 2025
Service was fast, polite and efficient. Very satisfied.
23 April 2025
Excellent
23 April 2025
The free internal and external valeting was not as thorough as I would have liked. Needed to wash again myself.
23 April 2025
Service completed on time with great communication. Great service from Jo Abbey who went over and above to provide transport to and from my place of work whilst the service was taking place.
21 April 2025
Bethany who looked after my wife and I was very professional and extremely helpfull
20 April 2025
Professional efficient staff.
20 April 2025
Rihanne who was my point of contact regarding my recall was exemplary in her attention to detail regarding my recall. If Victoria crosses were given out then Rihanne would definitely be awarded it for customer service above and beyond the call of dut
20 April 2025
Helpful
20 April 2025
I have no reason to complain
19 April 2025
Keys not available when advised, washed car still dirty!
19 April 2025
Very satisfied.
19 April 2025
Job was completed and professionally
19 April 2025
Amy Tuff went the extra mile to help with this job which was much appreciated!
17 April 2025
BMW's service was good, but it took two stars off because they promised me a courtesy car, texted me to bring my license, then said they had none when I got there. No apology or explanation.
16 April 2025
Body shop have done fantastic job on my car and also quickly organised recall on airbag with main dealer.
15 April 2025
Loved the video from Dan giving me a health check prior to works being carried out. Was kept up to date by staff and all were very polite and professional
15 April 2025
See above
15 April 2025
Issue with sensors not covered under warranty and said sensor damaged by stone chip.
15 April 2025
The service assistant Conner was extremely helpful , The Technician Jack sent a video of the underneath of the car explaining the condition of the car( never had that with other vehicles I've owned) I was extremely impressed with the service.
09 July 2025
Dean was very helpful