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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
708 ratings and 349 comments received in the last 90 days.
03 November 2024
Very polite abd efficient
02 November 2024
Mike Smith was brilliant with dealing with the purchase of my car from start to finish. There were a couple of issues when I collected my car however Mike dealt with these immediately. He was professional & friendly.
30 October 2024
Excellent - Michael went through everything with me and explained in detail how my new car worked
26 October 2024
Very smooth transition
22 October 2024
We had a few hiccups along the way, but Peter and Martin worked very hard to ensure we were completely satisfied in the end.
22 October 2024
Faultless
21 October 2024
Felt great reviving the car in the setup area, everything was explained
17 October 2024
From the receptionist to Tasha and her manager Peter; everyone was so professional and helpful. However, Tasha was the real star, nothing was too much trouble and most of all she listened to my needs and did her best to accommodate them for me.
17 October 2024
Staff were friendly, the centre was clean and welcoming.
12 October 2024
everyone was very welcoming and helpful.
11 October 2024
Mike Smith at Veryu Teesside was extreemly helpful and gave the best service we have ever received from all our purchases and exchange of vehicles over the last 30 years.
10 October 2024
I was guided through the specification and ordering process very well.
08 October 2024
I was looked after by reception and the sales person Mike
03 October 2024
Excellent service by Natasha, understood what I wanted and wasn't pushy but gave me a very good deal, encouraged me to stay with BMW. Kept in contact throughout giving me updates, and a really easy thorough handover. Car delivery sooner than expected
02 October 2024
Smooth and straight forward
01 October 2024
The member of staff we dealt with (Natasha Dodds) was knowledgeable, helpful, pleasant and ensured we were happy with everything. She always followed up when she said she would. It was a pleasure dealing with her
01 October 2024
The handover experience was second to none. Again, very well looked after by James the whole time. I honestly don't think anything could be improved. Thank you all so much
27 September 2024
Very pleasant surroundings and everyone extremely helpful
26 September 2024
Lewis went over everything handover was brilliant
24 September 2024
Mike Smith at Teesside Vertu made the sales process so easy. He did a fantastic job.
23 September 2024
Lewis Mitchell was great to deal with, very friendly and approachable. Made the experience on buying my first BMW a great one. Nothing was a problem.
22 September 2024
Good service
20 September 2024
Peter was great. It was a smooth and quick process of buying and picking up my new car.
19 September 2024
I was kept updated and regular contact from Luke . On the day I picked up my new car a lot was explained regarding the specs very friendly and efficient Luke was very patient as I asked him a lot of questions
16 September 2024
Peter explained everything and gave us a good demonstration of the vehicle features
14 September 2024
I was completely satisfied with the overall experience as from start to finish everything was clearly explained to me and was a very quick process with updates along the way from Peter.
06 September 2024
Well catered for by staff at Vertu. Kept fully informed on new car progress and delivered on time. Useful after sales assistance on I-drive.
04 September 2024
Very satisfied. Ticked all the boxes. Sales executive ( Peter Cross ) was very helpful in me finding another BMW .and is such a nice person to deal with
04 September 2024
We were kept up to date at every stage of the process and felt very comfortable in asking about anything we were unsure of. In particular, Natasha was extremely helpful and knowledgeable.
04 September 2024
As above
04 September 2024
The whole process was managed with the upmost professionalism by my sales person (Peter Cross), cannot fault his service.
01 September 2024
From initial contact to delivery James Graham could not have been more attentive or helpful.
28 August 2024
Very straightforward and simple to deal with. Did not feel in any way pressured and was given a lot of options.
28 August 2024
I was very satisfied,always kept up to date with what was happening
26 August 2024
The salesperson Peter Cross did everything he said he would & more. Would highly recommend BMW
25 August 2024
Because I did
23 August 2024
All my questions were answered thoroughly. I was guided through every aspect of the finance involved and Peter was able to answer all my questions about the car I was buying. Quick and efficient pricing of my old car for part exchange.
20 August 2024
Made to feel valued and answered all my questions and told if I needed to know anything they would send me a video
13 November 2024
Good service
13 November 2024
All good BMW good
13 November 2024
Quick and efficient
13 November 2024
Everything was fine.
12 November 2024
The Vertu service centre is excellent. It has always provided us with a first-class service and this latest was no exception.
12 November 2024
The service was good on this occasion
12 November 2024
The person I dealt with was friendly, polite and very very helpful
12 November 2024
Greeted on arrival and handed into the care of Connor, very personable and efficient. Connor had checked in my car and walked me to a courtesy car in less than five minutes.
12 November 2024
Amy was excellent in dealing with my queries and keeping me up to date
11 November 2024
Good
11 November 2024
From making the booking to picking up the car after the work was completed was spot on.
11 November 2024
Amy was very accommodating and helpful when at the service centre.
11 November 2024
No concerns, kept informed and car was also cleaned which was great!
11 November 2024
What needed to be done was done - within a decent timescale
11 November 2024
Service work completed as promised for price quoted
11 November 2024
everything clearly explained and i was kept informed of progress
11 November 2024
Good service from staff inside the showroom, car was cleaned with filthy water, and it was dirtier than when I dropped it off, I was soo disappointed, I didnt have time to wait and get it washed again, inside cleaning was fine, and much appreciate
09 November 2024
Excellent but a curtesy car would have made it 5 star as we only have one car and live a fair distance away
09 November 2024
Just perfect from start to finish
09 November 2024
Excellent communication and car done on time
09 November 2024
The whole process was easy.
09 November 2024
The key factor in my satisfaction is Service manager Connor Ruth. He conducted himself as an exemplary professional and a gentleman of integrity. His gentlemanly conduct is an asset to your organization as the customer is made instantly at ease.
08 November 2024
They did everything they needed to do.
08 November 2024
5* - Amy Tuffs
08 November 2024
Everything was efficiently carried out and reported on
08 November 2024
Mark informed me at every step
08 November 2024
Everyone was super friendly
08 November 2024
Excellent service, very friendly and informative staff
07 November 2024
The service was excellent Amy looked after me and sorted out an issue with the list of jobs that i had, nothing seemed to be an issue and gave a very friendly and polite service.
07 November 2024
Great service easy and quick with no issues or problems.
07 November 2024
Polite and efficient
07 November 2024
Staff were very helpful and friendly , great communication
07 November 2024
Everything was spot on
07 November 2024
CS(Mark) explain not clear for everything eg. charges, service, warranty.He never initiative update to me and don't reply even I call and email him. And can't provide any replacement car to me in this period even I drop the car here one month finally
07 November 2024
Justin provided an excellent service experience, very knowledgeable and friendly chap!
07 November 2024
Customer service lady was excellent
06 November 2024
Been here for my last few services. The guys are always welcoming and helpful with any queries. Keeps you updated throughout and always within the timeframe agreed.
06 November 2024
Excellent customer service
06 November 2024
I still had to pay more than I expected.
06 November 2024
Very helpful. Kept to time promise. No charge for recall, but washed and cleaned car.
05 November 2024
The little touches, like the video sent of the inspection. It reassures you that your car is in good hands.
05 November 2024
Connor kept me updated throughout the service and service was completed within 2 hours
05 November 2024
Justin was very efficient.
05 November 2024
Job done well with great service
05 November 2024
Very easy
05 November 2024
Amy made me feel comfortable from dropping my keys off to picking them up , any issues were explained and all questions answered .
05 November 2024
Good service but didnt get a video as described in the service and was called later than expected to collect my vehicle
05 November 2024
Great customer service as ever.
04 November 2024
All fine.
04 November 2024
Work carried out within time and informed that car was ready. Amy went above and beyond to inform me of advisories due to health check on my car andto show me to where my carwas parked. Exceptional service.
04 November 2024
Professional and great communication from start to finish happy with all work carried out
03 November 2024
I'm thrilled with the service Connor Ruth provided at BMW Teesside! His expertise, clear communication, and genuine care made the whole experience seamless. My car feels brand new, and I couldn't be happier. I highly recommend him to everyone!
03 November 2024
All good really, however the move to on line interaction feels somewhat impersonal. I did meet a human when I arrived, who was excellent....& showed me how to use the drop off box .... so that'll be one less interaction next time.
02 November 2024
It's Vertu Durham that I use ( not Teeside) Always try to arrange servicing etc to best suit my busy schedules - a huge help
02 November 2024
My car was collected and delivered back to me.
31 October 2024
Good service
31 October 2024
When said my car would be at certain time it was and no pushy salesperson trying to sell me anything
31 October 2024
Car not washed
31 October 2024
Great service
30 October 2024
Justin was excellent in keeping me up to date with the repair in progress
30 October 2024
Excellent experience. Reception staff, friendly & helpful. Amy Tuffs who looked after me was excellent and explained everything. She was very professional & friendly and kept me informed, also arranged for my car to be cleaned beautifully.
30 October 2024
Customer service and job was done well
30 October 2024
Always happy with Teesside Sam's brilliant
29 October 2024
Very friend staff and not pushy at all whilst looking at a replacement purchase
29 October 2024
Happy with the customer service
29 October 2024
The ordering process was smooth
28 October 2024
All your staff are so helpful and polite and knowledgeable and make me feel confident in bringing my car to you for whatever reason.
28 October 2024
Efficient and thorough
28 October 2024
Nothing a problem even giv my car clean happy days .
28 October 2024
Very satisfied.
27 October 2024
None of the problems highlighted were resolved
25 October 2024
Amy was lovely, really helpful and has a lovely bubbly personality.
25 October 2024
Better this time
25 October 2024
BMW Teeside always go above and beyond when we are dealing with them regarding our fleet. The 2 gentleman who come to collect & drop off our vehicles are always smart, polite and always have a smile on their faces.
24 October 2024
I thought that I had booked a waiting appointment, but Mr Smith organised, in consultation with the service manager an appointment that was as close as could be. Well done to both.
24 October 2024
Excellent polite considerate staff efficient car returned in very clean condition and a complimentary bag of very useful kit included
24 October 2024
Fast fixed and clearly stating what need to be done
24 October 2024
Car is in full working order
24 October 2024
Quick, no fuss - job done
24 October 2024
Customer service and timely work
24 October 2024
All the staff were friendly, helpful, knowledgeable and kept me up to date with everything
24 October 2024
Good service
23 October 2024
Service was grest
22 October 2024
Kept up yo date
22 October 2024
All done on time
21 October 2024
Justin - Service advisor was amazing. Very easy to communicate with providing me with workspace to continue my day job, and bringing me coffee too. Very passionate about his trade and made feel very welcome.
21 October 2024
Very good
20 October 2024
My issue was dealt with promptly
20 October 2024
Great service and friendly staff
20 October 2024
From checking in online, being greeted at the dealership and collecting the car everything went smoothly.
20 October 2024
There was no hassle at all. Very caring staff.
20 October 2024
Brake service was fine, but 2 potential warranty issues were not reported on
20 October 2024
Elisha who dealt with me was great, unfortunately my car needed to be kept for a longer period however this was not an issue as I had the hire car. Thank you for the bag of goodies ??
20 October 2024
Very efficient and friendly service from Amy Tuffs
19 October 2024
Great little video
19 October 2024
Service completed, vehicle washed and handed back, Justin very friendly helpful person who answered all my enquiries.
19 October 2024
Excellent service throughout. Friendly, professional and welcoming staff.
19 October 2024
They did a good job
19 October 2024
They delivered their promise to the letter.
19 October 2024
Service was good but the fault I had advised needs sorting wasn't even looked at. Told they couldn't find anything yet as soon as I got in the car it re-appeared as it does every single time....very poor!!
19 October 2024
Car recall completed on time and excellent service by all staff
18 October 2024
Although we had a couple of issues on the bill it was satisfactorily explained and resolved
18 October 2024
Richard in service was outstanding
17 October 2024
No major issues and all concerns were dealt with
16 October 2024
Good service
15 October 2024
Always helpful
15 October 2024
Excellent sevice
14 October 2024
All work completed tomtahenright quality and to time.
14 October 2024
Excellent service. Justin was helpful and friendly without being pushy about services I didn't want
14 October 2024
Always a good service
14 October 2024
The lady was very helpful at service desk
14 October 2024
Good customer care
14 October 2024
First of all no appointments until December, then I escalate it and it gets sorted same day. So there was capacity, but I had to go around the houses to arrange it. Just a waste of my time. Also, Conor was due to contact me but didn't.
14 October 2024
Very relaxed and hassle free.
14 October 2024
From the lovely receptionist (petite with long blonde hair), sales executive Tasha and manager Peter to the parts manager Scott who helped me purchase a key fob cover - everyone was so helpful and welcoming. Truly a first class service all the way.
13 October 2024
See above
13 October 2024
Because of Mark
13 October 2024
Screen wash light was on when car went in for service they said they topped it up . 2 days after service light comes back on what did they do put half a teaspoon in ??
13 October 2024
Great experience. Connor was exceptionally helpful.
13 October 2024
Fast efficient service
13 October 2024
Easy to book in and then fully looked after while car is with the garage
13 October 2024
Really satisfied
13 October 2024
Very easy
12 October 2024
I was served by Amy Tuffs who was superb. Amy kept me appraised of the progress of my car's service and took the time to advise me of an issue discovered by the technician when the car was being inspected. Amy is a great asset to Vertu Teesside.
12 October 2024
Amy was superb and explained everything. She was a credit to your team and was so warm and friendly.
12 October 2024
good communication
12 October 2024
On this occasion, I was charged what I expected to be charged, which hasn't always been the case.
11 October 2024
All ok
10 October 2024
The technican David found issues with my rear brakes as the car dealership Lookers who i bought my car from in July 2024 didn't fit the breaks properly and David fixed this. Also Connor Ruth really helped me and got this all arranged.
10 October 2024
From booking the service, picking up the loan car to collecting my car - no issues whatsoever.
10 October 2024
Completed the work in the time frame specified and kept me informed each step of the way
10 October 2024
The only reason I have not given 5 stars is that it took around 6 months for a mirror motor part to be ordered in and replaced. Mark did his very best to keep me informed but for reasons beyond is control this was unacceptable in my opinion.
10 October 2024
Fantastic customer service
09 October 2024
Work completed on time and effectively- no further issues
09 October 2024
The service was very helpful from my initial phone call to my picking the car up
09 October 2024
Excellent level of service.
09 October 2024
Liam was very efficient and friendly
08 October 2024
Lovely friendly staff, as always. I was kept up to date with the vehicles progress during the day.
08 October 2024
Excellent customer service
08 October 2024
Excellent service and friendly and efficient staff.
08 October 2024
In and out quick, comfy waiting area with free coffee
07 October 2024
As above
07 October 2024
We're willing to do all the work that needed doing. But the other garage wouldn't pay what the price was.
06 October 2024
Was due to be done in July then got a call to say no parts available so had to reschedule
06 October 2024
A member of the service team Justin kept in contact keeping me updated with the cars progress which was very useful. He was very polite and helpful. I think the staff have also carried out the recall well as I have had no issues since.
06 October 2024
Told me what was happening and nothing was a problem
06 October 2024
Justin was very friendly and helpful. All staff should be trained to this level.
06 October 2024
Perfect customer service
06 October 2024
After only owning the car for a matter of weeks and taking almost 3 weeks to diagnose and repair, the least I'd expect is the car to be valeted.
05 October 2024
Recall rectified
03 October 2024
Was a very quick process, very polite and reassuring. Very helpful answered any questions I had about my car before going in for the service
03 October 2024
The service was really good
03 October 2024
Always excellent service especially from mark in service. Looks after us every time
03 October 2024
The actual experience at the gargae and from the staff was great.
03 October 2024
As above
02 October 2024
Great customer service, was updated at every step of the repair, no issues and very prompt.
02 October 2024
Easy to use
02 October 2024
All arrangements were made in a friendly but professional manner with staff being approachable throughout
02 October 2024
The service was excellent.
02 October 2024
Good knowledge, helpful , sales staff and services
02 October 2024
To long a wait to get in for a minor fault that could be rectified same day and not require two visits which in my case involves a hundred mile round trios
01 October 2024
Justin whom I dealt with throughout the service was brilliant and he is the only reason I'm giving high marks. The process and customer service up until then was dreadful.
01 October 2024
Katie on reception and Amy on service were fantastic. They are a real credit to your business.
01 October 2024
Everything was carried out in a good time with a very professional way
01 October 2024
Easy to book and use.
01 October 2024
Because of the reason giving above
30 September 2024
Very friendly and helpful staff
30 September 2024
Pretty underwhelming if I'm honest. The vehicle was checked in using the automated screens and the when collected the map update was not performed as per service plan and no subsequent information of when this will be now be carried out.
30 September 2024
Could have done with a courtesy car.
30 September 2024
Mark in the Service Dept absolutely went above and beyond for us in order to get the noise on my cars brakes resolved as this was the third time it had been in for the same reason. Thank you so much Mark, your help really is very much appreciated.??
30 September 2024
Efficient process
30 September 2024
Both Amy from the service department and James from sales could not be more attentive. Nothing seems to be an issue. Both these members of staff deserve to be highly praised.
29 September 2024
Quick no hassle service
29 September 2024
so that you can pay the service adviser her service bonus well ??
29 September 2024
Very good service
29 September 2024
Staff very helpful at dealership especially Sam who goes out of her way to help out.
28 September 2024
Because I was totally satisfied
28 September 2024
Quality of service and attention provided by staff at Vertu BMW Teesside again will ensure we will visit them 1st when we are looking for a new car.
28 September 2024
Justin was fantastic, polite, professional and a really nice chap to talk to about cars and life in general. In today's world human interaction is seemingly becoming less common so it was nice to see that isn't the case with BMW centres.
28 September 2024
The staff were great but the issue isn't resolved..yet
28 September 2024
Very satisfied
28 September 2024
The lady I dealt with was extremely helpful
28 September 2024
I was really looked after and everything was explained to me in a way I could understand.
27 September 2024
Brilliant service
26 September 2024
Very professional
25 September 2024
High level of service
25 September 2024
Excellent service start to finish
25 September 2024
I was completely satisfied however I felt that the technician could have rectified the issue with my water bottle rather than me having to book another visit. My vehicle was in the dealership for over 8 hours so plenty of time to sort that issue.
25 September 2024
Amy Tuffs was amazing, great help with everything. Great customer service!
24 September 2024
Mark provided exceptional customer service from the start to completion??
24 September 2024
easy and straight forward, i did ask a question regarding mobile phone connectivity of which i am still awaiting a response
24 September 2024
Everyone friendly & helpful.
24 September 2024
Very impressed with the BMW service staff. Very friendly, helpful and professional staff.
24 September 2024
Always efficient, friendly and professional
23 September 2024
Super friendly staff, I had the very helpful Connor assist me on the drop off and collection of my vehicle for its first service. It was my first time visiting Vertu Teesside and I was very impressed with the fast service and smiley faces!
23 September 2024
Great service
23 September 2024
Good communication and service
23 September 2024
Mark was really helpful throughout.
23 September 2024
The staff were organised and extremely helpful, especially Connor Ruth. He took the time to help me set up the My BMW app. It was very much appreciated.
23 September 2024
Connor kept us fully informed and everything was done on time.
23 September 2024
Evwerthing went smoothly, wasn't waiting long. The recall issue was fixed whilst I waited, was offered coffee and it was a pleasant experience.
22 September 2024
Good service
22 September 2024
Relent job done by all converned
22 September 2024
what i expected
22 September 2024
Although it was expensive, I drove away feeling safe.
22 September 2024
Disappointed that repairs were needed on a car 3 years old and only 12000 miles
22 September 2024
Very satisfied with the hole service and facilities
21 September 2024
I have dropped a star because despite been instructed not to wash the car you did, with dirty clothes which made a mess. Also why do you insist on adjusting lumbar positions on seats? Also stop using the radios on cars, it is not yours to use
21 September 2024
Pretty much as above , the car was all sorted and waiting for me when I arrived
21 September 2024
Very satisfied with the service. From the initial phone contact to Conner on the customer service team who was very polite .friendly and professional.
21 September 2024
I rang to make an MOT appointment and arranged for someone to discuss a new car and the people seemed keen to help. But I waited for a good couple of hours once I'd dropped the car off and then had to find someone. If I hadn't been proactive no sale.
20 September 2024
Approach by technician was thorough . Confidence in Alban Cuff
20 September 2024
Connor was very helpful and address all my questions
19 September 2024
My airbag had to be replaced as part of a safety recall - in order to have a car while mine was in the garage, I had to pay for the courtesy car. This seems unfair as I had no choice.
19 September 2024
Too job
19 September 2024
Great service. Conner was very friendly and helpful
19 September 2024
Amy service advisor keeper me up to date
19 September 2024
Poor customer service. Poor communication between staff. Not acknowledged when arriving.
19 September 2024
You haven't given me my service book back
19 September 2024
Excellent services provided by all staff.
18 September 2024
excellent service, informative and with a smile
18 September 2024
They did my car service as soon as they could.
18 September 2024
No problems and highlighted things to watch out for in the future eg tyres
18 September 2024
See above.
17 September 2024
They dealt with me with empathy and from the start were focussed on giving me a positive experience despite the awful starting point. See above.
17 September 2024
The lady who checked me in was very efficient and kept me updated with the progress of my service.
17 September 2024
happy with service
17 September 2024
Everything fully explained and agreed before commencing.
16 September 2024
Swift efficient service
16 September 2024
Service was good
16 September 2024
Connor very efficient and helpful, most straightforward service visit ever
16 September 2024
Work completed quickly and communicated well
16 September 2024
Amy Tuffs provided great customer service
16 September 2024
Mark Elisha abs Craig always helpful any questions with my car happy to help.
16 September 2024
I had a wait in appointment and was made to feel comfortable and the wait wasn't too long
16 September 2024
good communication from service adviser
14 September 2024
Can't fault the work quality
14 September 2024
You cleaned the car
13 September 2024
Very helpful
12 September 2024
It was perfect service just one issue was that there was not enough communication in the first 2 weeks in regards to what was happening.
12 September 2024
Car called in for recall due to coolant leak so EGR cooler replaced and said that was causing the leak 2 days still leaking coolant so took it back in they said it's got an airlock so topped it up and said should be fine now but still leaking ??
11 September 2024
The service was very good. As I said in the previous question Amy was brilliant at her job.
11 September 2024
did what was asked to do
11 September 2024
I was very happy with the speedy service I dropped my car off in the morning and I had it back by early afternoon and the staff were so polite
11 September 2024
All staff were very helpful and friendly
11 September 2024
The assistant Amy Tuffs could not have been more helpful, when I explained that I had an appointment at the hospital she arranged for me to attend this meeting with my Oncology team.
11 September 2024
Excellent customer service
10 September 2024
Happy
10 September 2024
Rang on regular basis and kept informed of the vehicles progress.
10 September 2024
My car was sorted promptly and I was treat with kindness and honesty
10 September 2024
Very satisfied, a simple process from dropping off the keys to collecting the car. Key collection process could have been improved, there were service desk persons available, but I had to wait for a particular (busy) person just to be given my keys.
09 September 2024
Justin smith was clear and concise
09 September 2024
The service was impeccable. Justin made sure to call me multiple times to let me know how my car was getting on and he was very easy to talk with.
09 September 2024
Was a good experience and friendly atmosphere to be in.
09 September 2024
efficiency at speed
09 September 2024
Service to car was fine.
09 September 2024
Quick turn around, Mark was very friendly and helpful. My car got looked after
09 September 2024
I am used to your high standards over many many years
07 September 2024
Good comms convenient appointment. Like the information via the video updates. Appreciate the car valet. Friendly staff.
05 September 2024
Communication from Amy was good, technician forgot to clear service light but quickly rectified it.
05 September 2024
Comptely satisfied with everything overall.
04 September 2024
Amy made the whole experience very efficient and easy.
04 September 2024
Done what was asked
04 September 2024
Was well looked after and was given great customer service while waiting for my car to be serviced
03 September 2024
All work done where nessasary and completed on time
03 September 2024
Good customer service, loan car availability needs to be better
03 September 2024
No issues
03 September 2024
Issue with car rectified
03 September 2024
Faultless
02 September 2024
Can not remember the member of staffs name but think it was Amy was amazing had a good chat rather than just transactional gave me a nice loan car and through in some repairs for free
02 September 2024
It was all to do with staff who felt with me SAM
02 September 2024
A seamless day in all aspects
02 September 2024
Great service again at Vertu Teesside. Mark was a star! Thank you
02 September 2024
Expensive
02 September 2024
Kept me informed at every stage
01 September 2024
Very easy process and well looked after by the team, particularly the gentleman who was assigned to me. I think he was called Mark
01 September 2024
All the staff, right from first booking my car's service over the telephone through to face-to-face contact with the personnel in the dealership, were friendly and very helpful.
31 August 2024
Everything was covered
30 August 2024
Think it's was Conner in the service department very plesent and helpful
29 August 2024
Fairly satisfied. Tried.calling previous week for query but call not answered
29 August 2024
Was offered a free valet of the vehicle after its MOT, even though it was free the employee who was valuing my vehicle at the time even said
29 August 2024
Quality of service.
29 August 2024
Huge improvement compared to last year. Nice , not cold, however professional approach to my case.
28 August 2024
Car finally done as above not impressed wouldn't recommend vertu Teesside
28 August 2024
All issues fixed and even cleaned inside & out
28 August 2024
very satisfied
28 August 2024
Great - Amy also walked me through the APP to help for future services.
27 August 2024
Sam was really helpful
27 August 2024
Customer service was excellent as always
27 August 2024
The staff were extremely friendly and helpful and kept me informed of work that was required . I was particularly pleased with the discount offered regarding the tyre replacement.
26 August 2024
No hassle!
26 August 2024
Went over and above to accommodate me
26 August 2024
Very quick turnaround on the day
26 August 2024
No issues
25 August 2024
Based on past experiences the service has gone down.
25 August 2024
Job was completed well within time frame i was expecting and i was able to pick my car up early.
25 August 2024
As mentioned previously, no issues with the service. I arrived early to leave my car due to another pressing engagement. This seemed to throw the assistant somewhat who was keen I wait in a waiting area until I explained again I was unable to wait
24 August 2024
Good service
24 August 2024
The guy on reception was very pleasant and helpful, explaining exactly what was going to be done and the cost involved. And the service outcome was as expected
24 August 2024
No problems. Small problem dealt with whilst car in for service.
23 August 2024
Tom Sawyer and reception staff extremely good service and I obtained a quick appointment. Lads on tools left my boot a little untidy unexpectedly...but I sorted.
22 August 2024
Face to face customer service was great. No call to tell me car was ready to collect. I just turned up 15 minutes before closing hoping it was ready!! Thats poor service! Dont offer a complimentary valet service if your employees only do a poor job.
22 August 2024
Friendly and efficient service Mark was approachable and kept me informed on the progress with my car
22 August 2024
took car in for major service , asked for car to be free by 2pm , the car was available at 5pm, there was a red flag for a repair advised at 5pm too lat to have it attended to. now have to wait 10 days and return car again.the car did have a wash and
21 August 2024
I've noticed that the front desk is not consistently manned, which can lead to customers being left unattended for several minutes. Even if the person assigned to the front desk is on a short break, it would be helpful if otherstaffmember's couldhelp
21 August 2024
Fixed car all clean all good
20 August 2024
No problems, as above comments for Q1.
20 August 2024
Helpful & quick service.
20 August 2024
Great team. Thank you Connor on the desk for our chat about Bmws and your upcoming sales event. Hope it went well. And thank you to Karen on reception. Great welcome.
20 August 2024
Great customer care approach
06 November 2024
Miss Natasha Dodds and Mr Peter Cross handled everything very professionally and efficiently, thank you very much!