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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
455 ratings and 234 comments received in the last 90 days.
29 April 2024
Great service, friendly and professional.
26 April 2024
Frequent updates and all questions/queries sufficiently answered.
20 April 2024
Had a test drive of a similar size, bur electric X2. All went well on the delivery date.
19 April 2024
Everything went smoothly.
17 April 2024
Again, zero pressure sales experience, with the focus being on helping me to make the right selection of car for me. All questions that I had were always answered comprehensively and I was kept up to date at key junctures.
17 April 2024
The sales assistant was amazing
11 April 2024
Tge process of purchase and delivery was faultless.
06 April 2024
Superb service and overall help/advice from Paul Morris was first class.
04 April 2024
Very professional and personal service
04 April 2024
Made buying a new car easy
03 April 2024
I've used this centre for all my BMWs always had very knowledgeable,friendly service Mike Smith was always available and kept me informed on the progress of my new car
02 April 2024
Excellent service and great communication through out
26 March 2024
Excellent all round service, the salesman was very helpful and informed throughout.
25 March 2024
very pleasant and knowledgeable salesman
24 March 2024
Peter was brilliant , made everything easy and gave a great service in all areas
19 March 2024
Communication with my salesman James Graham was great. A phone call before the order was finalised to make sure the specifications were as I still required and then follow up emails and calls bringing me right up to collection day.
19 March 2024
Great service and communication
13 March 2024
This was extremely enjoyable and hassle free experience. I was informed of the process throughout and updated at every point. I was able to contact Lauren 24/7 and was reassured that anything I needed would be taken care of.
10 March 2024
Everything done perfect from start to finish, great dealership.
08 March 2024
Salesman has done exactly what he said he would do and made it a really excellent experience
08 March 2024
We were kept updated throughout.
08 March 2024
Really professional yet friendly
08 March 2024
I dealt with Peter Cross, he was very welcoming, friendly and made the process seemed so simple. Kept me informed fortnightly with the progress of car and when the car arrived he went through everything with me. Very satisfied with whole experience!
06 March 2024
Smooth process, no pushy sales, Mike was great answered any questions I had. I had mentioned to him that I wish I could of shown my wife the car (she hates car shopping lol) , by the time i had gotten home Mike had done a video of the car to show her
06 March 2024
Professional service throughout by Peter Cross , nothing was too much trouble and we are confident driving our new BMW car
06 March 2024
Peter Cross was very helpful up to, and after delivery of car.
06 March 2024
excellent customer service in the local branch. warm, friendly and engaging staff. Car was delivered to my door which was a bonus!
06 March 2024
From start to finish James has been an absolute star through the complete process.
02 March 2024
Because of the great staff at Vertu Stockton
02 March 2024
Huge thank you to Victoria was great, very knowledgeable and kept in contact with us during the sale/handover.
01 March 2024
Very impressed car was delivered amd ready within few days and loved how it was presented to me in the showroom and got to drive it out made me feel spoilt
01 March 2024
Very helpfull and patient
29 February 2024
Excellent Service throughout, well looked after by Mike Smith, Sales Executive, many thanks to all those at the Dealership.
29 February 2024
Peter Cross was a great salesman. He answered all my questions clearly and did exactly what he said he would when he said he would do it. He is a massive asset to BMW.
27 February 2024
Kept in the loop in waiting period after ordering the car and informed of the progress during this period.
27 February 2024
Brilliant friendly service
25 February 2024
The sales rep, Peter Cross was excellent to do business with. He was polite, friendly, courteous and very knowledgeable. He went to great lengths to ensure we were clear on every aspect of the purchase without feeling under any pressure to buy.
23 February 2024
everything went very smoothly. Victoria is a very valuable member of the staff at BMW. She was a great help to me. She organised everything so i could drive away my BMW. Thank you, Victoria.
22 February 2024
Allowed me to view on my own and did not push for a decision. Pushing would not have worked. Spending a large amount of money is not an easy decision to make.
22 February 2024
My experience with Vertu Teesside exceeded my expectations. I was hugely impressed by the speed and efficiency of the whole buying process, and ultimately being made to feel like a valued customer.
22 February 2024
See above
22 February 2024
From start to finish i felt at ease and shown respect with out any kind of pressure
22 February 2024
As above great experience all round.
22 February 2024
Everyone was a pleasure to deal with
22 February 2024
Completely satisfied with the service from BMW Teesside. My thanks especially go to Paul Morris and Martin Grimes who made the whole process so easy and were really helpful. Within 10 days of enquiring at the branch, I picked up my new car.
01 May 2024
Quick simple easy
01 May 2024
Good customer service from employee's.
30 April 2024
Took my car in for a health check got exactly what I wanted and more
29 April 2024
Service complete thank you
29 April 2024
All work carried out on time as required
27 April 2024
Great service offered by staff while I waited for my car to be serviced. Service Advisor, Amy Tuff, who dealt with me was extremely professional in her approach and kept me informed of what was happening.
27 April 2024
They were great
26 April 2024
Booked us in as soon as they could do the recall. Credit to BMW Betty teeside for fitting us in.
25 April 2024
Always room for improvement, but on the whole very good service.
25 April 2024
Staff very attentive during our wait.
24 April 2024
Courtesy car available and car washed and cleaned on return.
24 April 2024
fantastic customer service
24 April 2024
a slip in completion timescale was well looked after
24 April 2024
Guy I dealt with was great
23 April 2024
Straightforward booking in, helpful and informative staff, systems and video of vehicle all very easy and to follow
23 April 2024
Work completed as I had wished with the satisfaction of knowing the work was carried out to BMW standards
23 April 2024
The brake service , clean and communication from the service representative was good
22 April 2024
Very helpful
22 April 2024
Again service from Amy was great, just disappointed that I would be charge to look at the trim around rear 1/4, I have never had to run risk of being charged to look at warranty item, it's not as if they would use and diagnostic tools, visual only.
22 April 2024
Very satisfied with the full process!
22 April 2024
I was able to work from the dealership while work was being carried out. A few issues arose with my. car which were dealt with professionally and efficiently
21 April 2024
Completely satisfied with the service at Vertu Teesside. Fantastic customer service from Amy, very informative and nothing was a problem. Really easy to arrange the repairs highlighted / recommended following my car service.
21 April 2024
Everything was done well
20 April 2024
Amazing!! Five stars for Mark!
20 April 2024
I was kept informed throughout the day of the progress of my vehicle. Upon collection, a technician came to talk me through a problem I was experiencing with my demister
20 April 2024
I needed my car in for an MOT and they bent over backwards to fit me in before it went out of date. Also, Amy Tuffs was very helpful and efficient.
20 April 2024
The staff were courteous and efficient.
20 April 2024
Rhianne and Natasha were also great.
20 April 2024
The service reception guy was very attentive and explained everything thoroughly. He is an asset to your business
20 April 2024
Promised paperwork about repair, never received it. Promised call back never received it.
19 April 2024
Recall was carried out to the full extent as well as the vehicle health check video that was sent directly to me which I greatly appreciated .
18 April 2024
Guys free and very efficient service, kept me updated all the way
18 April 2024
Nothing was a problem, all queries and requests dealt with.
18 April 2024
No issues and kept fully informed
17 April 2024
Good service from start to finish. Kept well informed about potential problems in the future (advisories) and current state of car.
17 April 2024
The service was excellent and done quicker than expected
17 April 2024
Top class in every way
17 April 2024
The service when I spoke to anyone from BMW was great, I have marked down due to the confusion at the beginning.
17 April 2024
Mark was very attentive with myself over my cars recall & discussed other matters.
16 April 2024
Great place to visit, friendly helpful staff and great to have the freedom to walk round the new models with no feeling of pressure, facilities for coffee and seating were very good
16 April 2024
Really on the ball
16 April 2024
I know all the work will be carried out correctly and completed on time and any costs provided upfront.
15 April 2024
Everything was explained very well and clear
15 April 2024
The customer staff were welcoming and went out of their way to help.
15 April 2024
Staff polite, and service looked thorough looking at invoice and vehicle video walk around provided. completed on time and at the price agreed / quoted.
14 April 2024
Very good loan car Nice staff
14 April 2024
The 2 colleagues that were assigned to my car and to me were very professional and provided a very good level of service with a friendly style
14 April 2024
A warm welcome and great service at the dealership.
14 April 2024
Upon booking the vehicle, I was informed that a sales representative would contact me to arrange a courtesy vehicle, only to discover later that no vehicle was available or arranged.
13 April 2024
Very good service from the staff
13 April 2024
Recall completed but little extra service offered.
12 April 2024
First class.
10 April 2024
Service excellent although too expensive
09 April 2024
Full tutorial kept up to date
09 April 2024
Great customer care.
09 April 2024
Excellent service
09 April 2024
1. I don't like the self check in stalls, not personal. 2. Had selected request a trade in valuation but didn't happen. I'm not going to beg to buy a new car. 3. IDrive service history is in Amber rather than green and does not say completed.
08 April 2024
Looked after and issues sorted straight away
08 April 2024
polite and helpful
08 April 2024
The process was seamless
07 April 2024
Ease of registering the and the attention to detail for me as a customer as faultless.
05 April 2024
They did whatit says on the tin very professional.
05 April 2024
Fixed issue and confirmed status as case progressed.
05 April 2024
Great service.
05 April 2024
My last report should just this result
05 April 2024
Problem free service
05 April 2024
Excellent service
04 April 2024
Sam was extremely helpful with booking the appointment and Mark who dealt with me in Sam's absence was a star
03 April 2024
Very bad customer service from craig On arrival I was led to craig and his abrupt manner telling the girl he was on the phone so she led me to the waiting area and told me he would be with me shortly I waited over 30 mins then got up and went
03 April 2024
I didn't know that the service desk closed at 13.00 hours on Saturday so I would have changed my plan for the day had I known in advance. It meant a little panic when it came to paying for the service. Luckily my bank card details were available.
03 April 2024
Said they were doing brake fluid also as was due 4 days later. They didn't. So now I have to rebook. Also engine management light was on but they just gave me the car back without checking it or even booking it in again.
03 April 2024
Polite professional and personable
03 April 2024
Everything went according to plan, and the staff were very helpful.
03 April 2024
I was in and out, 25/30 mins max. made to feel welcome the service manager explained everything and escorted me to find my vehicle, the coffee wasn't too bad either
03 April 2024
Kept informed of what is happening by Amy
02 April 2024
I asked for mu BMW connect details to be re-entered into the car as I keep getting message on start up. This was not done, and no explanation given.
02 April 2024
i think BMW are a great company, however we have been waiting a long time for EGR Valve, my car is struggling to start
31 March 2024
all done as arranged by phone
31 March 2024
Staff are brilliant, very knowledgeable people nothing to much trouble
31 March 2024
Helpful and effective
31 March 2024
excellent service from vertu teeside as always
31 March 2024
Employee looked after me and ensured I stayed informed of progress and good use of business area
29 March 2024
All staff gave of their best. Swift appointment and service.
29 March 2024
What I booked was not done
29 March 2024
Previously had the car tested and serviced else ware. On the recall wasnt pested for bmw services ect
29 March 2024
Was good friendly service and I was kept well informed. Was looked after by Amy, but all the staff were very friendly.
29 March 2024
A very nice atmosphere in there couldn't do enough for you
28 March 2024
When booking the appointment the first customer service person I spoke to did know the correct size of the tyres for my i3!
27 March 2024
Car was booked in and would have been completed quickly, had it not been for the tyre monitor problem.
26 March 2024
As before there is always issues, on this occasion they were dealt with very well by Amy and Craig who I can't praise enough, but there is always issues
25 March 2024
Work carried out in the time stated
25 March 2024
Offered excellent advice from service technicians ahead of getting the work done. All staff members are well
25 March 2024
everything was dealt with efficiently - lady was very helpful (sorry cant remember her name.
25 March 2024
Had great service repair carried out efficiently
25 March 2024
Faultless
24 March 2024
Sam the service advisor is friendly, knowledgable and efficient.
24 March 2024
I was happy with the work carried out
24 March 2024
Quick and easy
24 March 2024
Fast turnaround
24 March 2024
Was very happy with service I got
24 March 2024
Nice touch with the video
24 March 2024
Poor service
24 March 2024
Service advisor and mechanic were very good. Was promised a valuation from the sales team that I didn't receive.
24 March 2024
Couldn't get in touch with dealership to get update on vehicle
24 March 2024
Amy from the service department would of been 5 stars everything else 0
20 March 2024
Work carried out on time in full
20 March 2024
All went well. Good communication
19 March 2024
Flynn was great, kept me informed of progress at all times. Quick and easy to get in and out to drop car off and collect.
19 March 2024
Very welcoming and approachable team who always are very polite and helpful
19 March 2024
Excellent service from start to finish and kept up to date by Amy.
19 March 2024
As above
18 March 2024
Everything was great
17 March 2024
Very satisfied
17 March 2024
From the initial booking reservation through to meeting the Aftersales Manager Mr Henry everything was seamless.
16 March 2024
Good service
16 March 2024
No help from the centre.
15 March 2024
My concerns are that will waiting as agreed I was not kept up to date on progress and had to ask after 2 hours if a video had been made to be told that it had but not forwarded to me some time earlier.
15 March 2024
The service was quick and easy to book, it didnt take long at all once the car was dropped off, and the health check video is a nice touch.
14 March 2024
Cant fault the friendly approach
14 March 2024
Communication was excellent by all staff
13 March 2024
Service department deliver a great service
13 March 2024
Really pleased with the service I received. Very professional as I was updated on progress of work on my car.
13 March 2024
The service was carried out quickly and efficiently
13 March 2024
MOT Carried out , kept updated. Recall EGR completed.
13 March 2024
Valet wasn't great as the boot want hoovered
13 March 2024
Overall service was good.
11 March 2024
Service was very informative & helpful.
11 March 2024
It was very satisfactory
11 March 2024
Made to feel welcome
11 March 2024
The advisor was in touch and attended my calls
10 March 2024
Satisfied
09 March 2024
Repairs not picked up on the health video until questioned, and then warranty repairs were required. The car was not washed or valeted The Idrive was not updated with the service and I now hace to return to the dealership to get it updated
09 March 2024
Friendly, helpful, informative
09 March 2024
My issue was dealt with swiftly
08 March 2024
Great service
07 March 2024
Car runs fantastic, car was cleaned to a high standard.
06 March 2024
Always kept up to date with progress, was not given the hard sell on products not necessarily needed at that time.
05 March 2024
Very happy with my experience
05 March 2024
Despite giving you remote access to do diagnostics on my car (to enable you to order any parts) you had to keep my car for an extra day to enable you to get a part. The dashboard waning light for Engine Status is still lit after your repair.
05 March 2024
Sam Sohal always is a pleasure to deal with - Makes such a difference when the face of the brand is personable and always working hard to help and to make each interaction as professional and easy as possible.
04 March 2024
Faults identified and rectified effectively with a video car health check.
04 March 2024
All went well, good comms with video of car
04 March 2024
A lady initially rang me to confirm my appointment. I had booked Fastlane but she had me down as all day, I had to correct her. Post service wash - terrible. Mats put back into the car soaking the carpet - unaccepable from a dealer of premium cars.
04 March 2024
Well organised
04 March 2024
Taking over an hour while I waited to swap a charging cable is a waste of my time. Nobody could explain why you even needed my car for this - I understand the need for me to return the faulty cable.
04 March 2024
All work completed to my satisfaction. Car cleaned and tidy on collection
04 March 2024
Amy provided regular updates on the progress and did so with great professionalism.
04 March 2024
Easy straight forward on time
03 March 2024
Tyres were deflated and under pressure as soon as I drove away
03 March 2024
Only marked down as I had to phone for update, bmw didn't ring me.
03 March 2024
Did what they had to do and car was out one time
03 March 2024
Did exactly what I wanted. Was kept informed and up to date. Car cleaned really well.
02 March 2024
Again because the experience was extremely straight forward and hassle free.
02 March 2024
Awful, charged £150 for 10 minutes work which had already been done elsewhere
01 March 2024
Sorted my problem and also replaced 3 tyres
29 February 2024
Great service
29 February 2024
One unfriendly staff member
29 February 2024
Went as planned
28 February 2024
A loose nut had come out of the boot lid which I wanted fixing. Upon picking up the vehicle I was told that the nut that came out was not a BMW nut and they didn't know where it had come from. I checked an online parts catalog and found it in 5mins!
28 February 2024
Car serviced as per requirement. Thanks.
27 February 2024
On time
27 February 2024
Easy to deal with, no issues
27 February 2024
Very easy to book with the service department had a video sent to me showing the brakes tyres etc
27 February 2024
The work was completed within the specified time scale and my car was given a mini valet.
27 February 2024
No issues arriving at Vertu. Pleasantly greeted by the receptionist who showed me over to the serv dept. Your servicing colleague didn't even look up from her desk when I sat down. Didn't seem interested at all. Very very poor CX from Vertu.
27 February 2024
Helpful staff and confidence in car care.
27 February 2024
Craig went above and beyond to find solutions to my repair and service needs delivering complete satisfaction.
27 February 2024
Very friendly and helpful
26 February 2024
Car collected and returned (washed). Informative video provided during the service.
26 February 2024
As above
26 February 2024
Straight forward, in, job done, out ??
26 February 2024
Very friendly and professional
26 February 2024
Disappointed that although my car was in for a recall - whichever bmw worker was driving it felt the need to change the radio channel ? I find this really bizarre and unprofessional Curtesy valet was 1/2 done i would have normally complained
26 February 2024
Service was quick and thourough.
25 February 2024
Booked service dirctly with garage so got a date and time that suited me.
25 February 2024
Great
25 February 2024
The staff were very helpful
25 February 2024
Very disappointing ??
24 February 2024
Great customer service
24 February 2024
all round professional company staff were 5 star
24 February 2024
I was very satisfied with both of the people that I dealt with.
24 February 2024
I had no complaints
22 February 2024
Peopl
22 February 2024
Staff very attentive from the pickup, in constant communication until the drop offf.
22 February 2024
Completed the fix for the recall quick and even gave the car a wash. Kept me updated as they carried out the fix.
22 February 2024
When booking in at the dealership the system was over complicated.
11 February 2024
Because I'm pleased with Bmw but disappointed that although I am can get in and out of cars the ones which were on offer although amazing cars couldn't imagine any disabled person getting in and out because they are really low
09 February 2024
If I was to be critical the only thing was the hire car I got was full of rubbish and dirty inside . Didn't really bother me but someone might have been
30 April 2024
The staff at Vertumotors Teesside, especially Lewis Mitchell, gave us great service and made the experience enjoyable. He gave a very personalised service, and we were impressed with the video messages he sent us regarding each step of the process.